Returns & Shipping

Return Policy

Domestic

For online orders, we accept products in new condition with original tags attached for a full refund. You have 20 business days to return items from the day you receive your shipment to get it back to us. There’s no restocking fee and return shipping is free. Your refund will be credited to the same credit card used to make the purchase. Please note that all apothecary, lingerie, pierced jewelry, swimwear and sale items are final sale.

International

For online orders, we accept products in new condition with original tags attached for a full refund. You have 30 business days to return items from the day you receive your shipment to get it back to us. There is no restocking fee however, customs duties and sales taxes are non-refundable through Able Made. You may be able to recover these funds by contacting your local customs bureau directly. Your refund will be credited to the same payment method used to make the purchase.

What if I want to exchange my item?

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once we receive your return, please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Can I return Final Sale items?

All items marked final sale cannot be returned. If you send a “Final Sale” item back to us for a return we will not process a return. We can donate it for you, or you can request to have it shipped back at your expense.

RETURNS PROCESS

Domestic Returns

For your return, please:

  • Place returned items in a box.
  • Fill out a reason for your returned item.
  • Please send to:
    Returns Dept
    ℅ Able Made
    391 Farm Hill Road
    Middletown, CT 06457
  • Please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way!

International Returns

At the moment we aren’t able to issue return labels to our lovely customers outside of the US or cover the cost of return shipping, but we’ll help you process a return, and rush to get you a refund once we receive your return. You can send your return back to us directly using your preferred courier service.

Domestic Shipping

Most of our orders are shipped within 24 hours of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.

Please note, we do not ship on the weekend or holidays.

Shipping Methods

Method Cost Expected Arrival
Ground Shipping Free 3-8 Business Days
3 Day Select $15 3-5 Business Days
Overnight Shipping $35 1 Business Days

Overnight Shipping

Overnight orders placed by 3:00 PM PST Monday thru Thursday.

Order before Expected delivery
Monday 3PM PST Tuesday
Tuesday 3PM PST Wednesday
Wednesday 3PM PST Thursday
Thursday 3PM PST Friday
Friday 3PM PST Monday
Saturday 3PM PST Tuesday
Sunday 3PM PST Tuesday

P.O. Box Addresses

We are unable to ship to P.O. boxes at this time.

International Shipping

International Shipping Methods

We offer free shipping to our international customers. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Taxes and Customs

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery.

Please check with your country’s custom office to determine what these additional costs are prior to purchase.